CASE 02 · LIND
Trust before commitment
A self-initiated concept to shorten the wait for psychologist referrals in Norwegian public health care. The patient shares their concerns safely and gets an answer from a licensed clinician within ten days.
Additional waiting time patients need to expect before knowing when they will have their appointment.
Lind’s set goal to shorten the waiting time for adults referred to mental health care.
THE CHALLENGE
Two goals for the interface
Designing for mental health means designing for people in a vulnerable situation, often those making contact for the first time. The interface has to satisfy two audiences at once:
The patient
Making contact for the first time, often in a difficult moment. Needs the interface to feel calm and safe enough to build trust from the first screen.
The institution
A public health provider with existing digital systems and formal requirements. Needs the service to fit credibly alongside what it already runs.
DECISIONS
01
Trust before commitment
02
WCAG AA before the palette
03
Information architecture as baseline
Reflection
Lind is a concept, not a launched product. It is the project that most clearly connects my psychology background to my design practice. The next step in the concept is the clinician side, where overview and prioritisation determine whether the service can actually deliver on the ten-day promise.
